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- Building Supportable Products
- How does support figure into your product's Cost of Goods? Many
unnecessary support costs can be minimized with changes in product
design. Do your senior support staff know what information is vital to pass
along to your Product Managers?
Using the information presented in Building Supportable Products, you will
- Preserve the profitability of your products
- Positively impact customer experiences that influence customer loyalty
- Improve the working relationship between Development and Support
- Feed vital product knowledge from customer interactions into the design
process
Building Supportable Products is provides useful information and
dialog for Developers, Product Managers, and Technical Support Managers and
their senior staff.
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Read Kimm's Blog:
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